Refund Policy
1. Scope
This Refund Policy applies to advisory fees paid to Nextgrid Hub Advisory Co., Ltd. for turnaround planning consultations and related engagements described on nextgridhub.click. It does not apply to third-party costs we help coordinate on your behalf (travel booked by you, specialist fees, translation services).
2. General principle
Advisory work involves professional time, preparation, and scheduled on-site days. Refunds are handled according to the stage of engagement and the categories below.
3. Diagnostic calls
Pre-engagement diagnostic calls are complimentary. No payment is required and no refund applies.
4. Project-based engagements
For project fees (Unit Turnaround Assessment, Leadership Transition Support, and similar fixed-scope work):
Before work begins: If you cancel after signing but before we start substantive work (before data review and scheduling on-site days), we refund the deposit minus a TWD 15,000 administrative fee to cover scoping time already spent.
After work begins: Deposits and interim payments are non-refundable once we have begun interviews, on-site observation, or draft analysis. If you cancel mid-engagement, we bill for work completed through the cancellation date at the contracted rates and refund any unearned prepaid balance.
Deliverable disputes: If you believe a deliverable materially fails to match the signed scope, notify us within fourteen days of delivery. We will remedy gaps through revision or supplemental sessions at no extra charge where the gap is confirmed. Refunds are considered only if remediation cannot reasonably resolve the scope gap.
5. Weekly restructuring retainers
Operational Restructuring Advisory billed weekly is non-refundable for weeks in which we performed scheduled on-site or remote work per the engagement letter.
If you cancel future weeks, provide at least five business days’ notice before the next billing week. Weeks already billed are not refunded.
6. Rescheduling on-site days
Client-requested postponement of on-site advisory days with less than five business days’ notice may incur a TWD 12,000 rescheduling fee per affected day to cover travel and blocked calendar time.
We will reschedule without penalty when force majeure events (typhoon warnings, government travel restrictions, facility safety closures) prevent access.
7. No-shows
If scheduled working sessions are missed without notice and cannot be rescheduled within the engagement window, that session may be counted as delivered for billing purposes.
8. Deposits
Standard project deposits are 40% on signing. Deposits secure calendar allocation and are subject to the cancellation rules in Section 4.
9. Refund method and timing
Approved refunds are processed via bank transfer to the original payer account within fourteen business days of approval. We do not refund to third-party accounts without written authorization.
10. Non-refundable items
- Completed on-site advisory days
- Delivered written reports and plans accepted or used in internal meetings
- Third-party expenses prepaid on your instruction
- Weeks of restructuring support already performed
11. Engagement letter precedence
If a signed engagement letter specifies different refund terms, those terms apply for that engagement.
12. Contact for refund requests
Email info@nextgridhub.click with your company name, engagement reference, payment date, and reason for the request. We acknowledge requests within three business days.
Nextgrid Hub Advisory Co., Ltd.
Office 11, 62 Placeholder Street, Kaohsiung 00000
Phone: +886 7 0000 6520
Effective date: August 1, 2025